Please contact us as soon as possible with your full name, order number, and correct delivery address. We will do our best to update the information before your order is shipped.

Absolutely! You can make changes before the production phase begins (within 12 hours of placing the order). This includes making changes to product customizations, quantities, and other details. Just contact us regarding the changes you request; we will ensure your Secretlife order is exactly as you want it.

Stay calm, Secretlife friend! Creating your unique piece takes a little time - currently ranging between 3-12 business days due to our popularity. No need to send a pigeon or smoke signals; just relax. As soon as your order makes its grand exit from our creative workshop, we will send you the tracking number. Patience is a virtue, and we guarantee the wait will be worth it!

Great question! We like to think of our shipping process as a slow dance - all orders are shipped via Aras cargo, but we need a little time to perfect the moves. With a processing time of 5-12 business days (don't worry, we're creating masterpieces!), your order will be on its way. Once the processing time is complete, your delivery will reach you within 2-7 business days. Don't worry, your Secretlife treasure is on its way and we haven't forgotten you!